- People must feel that what they do is relevant and important. ("irrelevance")
- People must feel that they are known and cared about. ("anonymity")
- People thrive in an environment where they are given feedback. ("immeasurement")
"Managers who take the time to get to know their people on a personal basis and help them connect what they do with why it is important, go a long way toward engaging the heart, mind and soul of their team. To keep the "what and why" top-of-mind with employees, successful managers use performance measures to provide feedback to each individual so each one can self manage toward better outcomes."
"You don’t grow companies, you grow people and people grow companies"